FREQUENTLY ASKED QUESTIONS 2024

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Morocco FREQUENTLY ASKED QUESTIONS

What is the official language of Morocco?

The official documents and public signs around Morocco frequently employ Arabic and French, which are recognized as the country’s native languages. The majority of Moroccans communicate in Darijah, a Moroccan dialect of Arabic, in public and in daily life.

People in Morocco have been studying English more often in recent years, especially in the tourism industry. English is now highly prized since it enables them to interact with a wider spectrum of foreign guests.

In addition to Arabic, French, and English, three other Berber dialects are also spoken in Morocco. They are Tarifit, Tasusit, and Tamazight. In certain regions of Morocco, the Berber people, who make up a sizable portion of the population, use them primarily among themselves.

Morocco A Safe Country For Tourists?

Yes, Morocco is generally considered a safe country for tourists. The Moroccan government has implemented various measures to ensure the safety and security of visitors. Like any other destination, it is always advisable to take common-sense precautions, such as being aware of your surroundings, avoiding isolated areas at night, and keeping an eye on your belongings.

What Is The Currency Used In Morocco?

The currency used in Morocco is the Moroccan dirham (MAD). It is recommended to exchange your currency for dirhams upon arrival in Morocco. You can do this at banks, authorized currency exchange offices, or withdraw cash from ATMs, which are widely available in major cities and tourist areas.

What Is The Best Time To Visit Morocco?

The best time to visit Morocco depends on your preferences and the activities you plan to engage in. Generally, the spring months (March to May) and autumn months (September to November) offer pleasant temperatures and are considered the best times for exploring Morocco. Summers can be hot, especially in the interior regions, while winters can be chilly in the higher elevations and mountainous areas.

What Are Some Popular Tourist Destinations In Morocco?

Morocco is known for its diverse attractions and vibrant cities. Some popular tourist destinations include Marrakech, known for its bustling souks and historic sites such as the Bahia Palace and Koutoubia Mosque; Fes, famous for its medieval medina and university; the coastal city of Essaouira, renowned for its picturesque beaches and blue-and-white architecture; and the Sahara Desert, where visitors can experience camel treks and spend a night under the stars in a desert camp. Other notable places include Chefchaouen, Casablanca, and the Atlas Mountains.

What Is The Voltage And Plug Type Used In Morocco?

The voltage used in Morocco is 220-240 volts, and the plug type is the European standard two-pin plug (Type C). If your devices use a different plug type, you may need a travel adapter to plug them into Moroccan outlets.

Do I Need A Visa To Visit Morocco?

It depends on your nationality. Citizens of many countries can enter Morocco visa-free for a specified period, typically ranging from 30 to 90 days. However, some nationalities require a visa in advance. It is recommended to check with the Moroccan embassy or consulate in your country to determine the visa requirements based on your nationality.

What Is The Traditional Moroccan Cuisine Like?

Traditional Moroccan cuisine is known for its rich flavors and unique blend of spices. Popular dishes include tagine (a slow-cooked stew), couscous, pastilla (a savory pastry), and harira (a hearty soup). Moroccan cuisine often incorporates ingredients such as lamb, chicken, olives, dried fruits, and aromatic herbs. Mint tea is a traditional beverage enjoyed throughout Morocco.

 

Can I Drink Tap Water In Morocco?

It is generally recommended to drink bottled water in Morocco to avoid any potential health issues. While the tap water in major cities is usually chlorinated and considered safe for hygiene purposes, the mineral content and distribution systems may vary, making it safer to stick to bottled water for drinking and brushing teeth.

What Are The Traditional Arts And Crafts Of Morocco?

Morocco has a rich tradition of arts and crafts. Some notable examples include the intricate designs of Moroccan carpets and rugs, the vibrant pottery of Fes and Safi, the skillful metalwork and woodwork found in traditional doors and furniture, and the beautiful mosaic tilework known as zellige. Other crafts include leatherwork, embroidery, calligraphy, and traditional jewelry-making.

Which medications ought I bring? What if I get Sick?

Certainly! It is recommended that you bring any prescriptions you are taking and pack them in your carry-on luggage to ensure they are not misplaced during your travel. It is also a good idea to bring some medication for “traveler’s stomach” or other common ailments. This may include items like sample packets of Ibuprofen, Benadryl, Pepto-Bismol, Imodium, triple-antibiotic ointment, band-aids, hand sanitizer, and baby wipes. However, it’s worth noting that there are plenty of “green cross” pharmacies available in Morocco where you can purchase these items if needed.

In Morocco, you will find medical clinics and hospitals with emergency care facilities readily available in most cities. Should any issues arise during your stay, you will be provided with the contact information for our American Representative in Morocco. They will be ready and eager to assist you.

If you have any more questions or require further information, feel free to ask!

Can I Use My Credit Card In Morocco?

Credit cards are widely accepted in most hotels, restaurants, and larger establishments in Morocco, especially in tourist areas. However, it is always advisable to carry some cash, particularly in smaller shops, local markets, or when traveling to more remote areas where card payment facilities may be limited. Visa and Mastercard are the most commonly accepted cards, but it’s a good idea to inform your bank or credit card provider of your travel plans to avoid any potential issues with card usage.

What Is The Dress Code In Morocco?

Morocco is a predominantly Muslim country, and while it is relatively liberal compared to some other Muslim-majority nations, it is respectful to dress modestly, particularly in religious or rural areas. For both men and women, it is recommended to avoid revealing clothing and to cover shoulders and knees. In tourist areas and larger cities, the dress code is more relaxed, and visitors can dress more casually.

Are There Any Cultural Etiquette Tips I Should Be Aware Of In Morocco?

When visiting Morocco, it is appreciated to greet locals with “Salam alaikum” (peace be upon you) as a sign of respect. It is customary to accept offers of mint tea as a gesture of hospitality. When entering a mosque, it is important to dress modestly and remove your shoes. It is polite to ask for permission before taking someone’s photograph, especially when it involves individuals, and it’s always a good idea to respect local customs and traditions.

Can I Use My Mobile Phone In Morocco?

Yes, most international mobile phones will work in Morocco, provided they are unlocked and compatible with the local network frequencies. Morocco operates on the GSM network, so if your phone supports GSM, you should be able to use a local SIM card or roam with your home network, although roaming charges may apply. It is recommended to check with your mobile service provider regarding international roaming options and costs before traveling.

Is Haggling Common In Morocco?

Yes, haggling is a common practice in Moroccan markets and souks. It is often expected and part of the shopping experience. When negotiating the price, it’s important to remain polite and respectful. Start by offering a lower price than the initial asking price and be prepared to engage in a friendly back-and-forth until reaching a mutually agreed-upon price.

What About Allergies?

If you have any allergies or dietary restrictions, please inform us so that we can accommodate your needs. This information will be communicated to your driver and hotels to ensure appropriate arrangements are made. However, it’s important to note a few things about allergies in Morocco.

While we will do our best to serve you, it’s important to be aware that we have limited control over the presence of allergens, such as traces of nuts or other allergens, in containers, bags, or kitchens. Food standards in Morocco may differ from those in the United States and other countries.

If you or a member of your tour has a serious allergic condition, it may be advisable to bring your own food based on the severity of the allergies. Additionally, please exercise caution regarding insects and other potential allergens that you may come into contact with. If you find yourself in uncertain circumstances, it’s best to take extra care.

If you have any specific concerns or questions regarding allergies or dietary restrictions, please let us know, and we will do our best to assist you.

What Is The Weather Going To Be Like?

Morocco experiences four distinct seasons: Spring (March-May), Summer (June-September), Fall (October-November), and Winter (December-February). The most pleasant and temperate seasons for exploring Morocco are Spring and Fall.

During the Summer, temperatures can get quite hot, ranging from around 90ºF to 105ºF in the north and even hotter in the southeast and desert regions. Winters in Morocco can be cold, with temperatures ranging from 35ºF to 55ºF. The colder temperatures are more pronounced in mountainous areas.

Most of Morocco’s rainfall occurs during the Winter, particularly near the coast and in the northern part of the country.

If you need assistance in deciding when to visit Morocco, you can check out our detailed post on the Best Time To Visit.

It’s important to note that during the Islamic month of Ramadan, which changes dates each year based on the lunar calendar, the country operates on a different schedule. Muslims are required to fast during daylight hours. The dates for Ramadan can vary, but as an example, in recent years Ramadan took place from early May to early June in 2019, end of April to end of May in 2020, and mid-April to mid-May in 2021.

If you have any further questions or need more information, feel free to ask!

Where can I find public restrooms?

Public restrooms can be found in various locations such as train stations, restaurants, cafes, and some petrol/gas stations. In most tourism areas, Western-style toilets are available for use. It’s important to know where to find clean facilities, especially if you’re traveling with a private driver. Here are the three most important pieces of information regarding the location of public restrooms:

  • Train stations, restaurants, cafes, and petrol/gas stations usually have public restrooms.
  • Western-style toilets are commonly found in tourist areas.
  • Private drivers often know the cleanest places to stop for restroom breaks.

What should I be aware of when using public restrooms in Morocco?

What should I be aware of when using public restrooms in Morocco? When using public restrooms in Morocco, there are a few things to keep in mind. Moroccan toilets, often referred to as “squatty potties,” have some distinct characteristics. Here are the key points to remember:

  • Moroccan toilets typically lack toilet paper, so it’s advisable to bring your own roll or purchase small packets of Kleenex from local shops.
  • Familiarize yourself with the use of squatty potties if you’re not accustomed to them. They require a different sitting position compared to Western-style toilets.
  • Tipping the restroom attendant, commonly found in public restrooms, restaurants, or cafes, is considered appropriate. A tip of a dirham or two per person using the facility is customary.

Will I need an umbrella in Morocco?

The need for an umbrella in Morocco depends on the time of year and the weather conditions. Here’s what you should know:

  1. Morocco’s rainy season occurs from November to March, with rainfall being relatively rare during the rest of the year.
  2. If you are traveling during the winter months, it would be a good idea to have a small travel umbrella with you.
  3. Umbrellas are available for purchase in most major towns and cities, particularly during the winter season.
Explore Morocco With Private Driver

Frequently Asked Questions About Private Drivers in Morocco

FREQUENTLY ASKED QUESTIONS
Your private driver will reduce your travel stress

Sit back, relax, and let your private driver take care of the details while you savor the beauty of Morocco.

Opting for a private driver in Morocco offers a convenient and well-rounded travel experience. The cost covers essential expenses, and the driver remains at your disposal even on free days. With clear communication channels and the customary practice of tipping, your journey is sure to be smooth, enjoyable, and hassle-free.

What is included with my private driver?

Our private driver tours encompass various aspects of your travel logistics. The cost covers essential expenses such as fuel, lodging, food, tolls.

This comprehensive approach allows you to focus on enjoying the sights and experiences without worrying about the practicalities.

Even on the free days of your itinerary, your private driver remains at your service. Their availability ensures continuity and convenience throughout your journey. Whether you need transportation, assistance, or guidance during your leisure time, your private driver is there to accommodate your needs and preferences.

To facilitate effective communication, we provide you with the driver’s name and contact information a few days before the tour. This enables you to connect with them easily, ensuring a smooth meet-up process and addressing any concerns or questions you may have. This direct line of communication further enhances your travel experience and allows for efficient coordination.

While the cost of the private driver’s services is comprehensive, it is customary to leave a tip as a gesture of appreciation for their dedication and professionalism. The tip is not included in the overall cost and is an additional expense. Offering a gratuity is a common practice and allows you to acknowledge the excellent service provided by your private driver.

 

What type of vehicle will I be in?

When exploring the captivating landscapes of Morocco, ensuring a comfortable and spacious vehicle is essential for an enjoyable journey. At our company, we prioritize your comfort and convenience, providing you with a reliable and suitable means of transportation.

All our drivers are equipped with a 7-seater van, carefully selected to cater to your travel needs. The vans are comparable to esteemed models such as the Hyundai H1 or the Mercedes Vito. With ample space to accommodate both passengers and luggage, you can relax and make the most of your time on the road.

Should you have a larger group exceeding six travelers, we encourage you to contact us directly. Our team will make the necessary arrangements to ensure a suitable and spacious vehicle is reserved exclusively for your party. Your satisfaction is our priority, and we will go the extra mile to accommodate your specific requirements.

Will my driver speak English?

When embarking on your journey in Morocco, effective communication with your driver is crucial for a seamless and enjoyable experience. At our company, we prioritize your comfort and convenience, and we are pleased to inform you that all our drivers are fluent in English.

Clear communication is essential for a smooth and hassle-free trip. Our drivers’ fluency in English ensures that you can easily convey your needs, preferences, and any inquiries you may have during your time in Morocco. You can rest assured that language will not be a barrier when interacting with your driver.

We understand that some travelers may prefer communication in French or Spanish. If you require a driver who speaks these languages, we are more than happy to accommodate your request. Simply contact us, and we will ensure that your driver is fluent in the language of your choice.

Do all members of the tour party need to arrive at the same time?

When it comes to coordinating your tour party in Morocco, we understand that travel plans may not always align perfectly. To accommodate varying arrival times, we offer flexibility to ensure a seamless and enjoyable experience for all members of your group.

If travelers arrive on the same day but at different times, our regular tour driver can pick up both individuals. This option allows for convenient transportation to the designated meeting point and ensures that everyone can join the tour as planned. Alternatively, if preferred, airport transfers can be arranged to accommodate different arrival times more efficiently.

We understand that some members of your tour party may need to arrive on a different day altogether. In such cases, we recommend reaching out to us directly to discuss the best way to arrange the itinerary. Our team is dedicated to creating a customized plan that suits your needs, ensuring a harmonious travel experience for all.

Is the driver a guide?

When planning your journey in Morocco, it’s essential to understand the distinction between a driver and a tour guide to make the most of your travel experience. Here’s a breakdown of their roles and how they contribute to your exploration of this captivating country.

In Morocco, tour guides are licensed professionals who specialize in providing historical tours and in-depth knowledge of the country’s rich heritage. They are authorized to accompany clients into major cities, offering detailed insights into the cultural and historical significance of the sites visited.

On the other hand, your driver will serve as your guide throughout your journey across Morocco. While not a licensed tour guide, your driver is well-versed in the sights and history of the country. They possess extensive knowledge that they will eagerly share with you, offering a deeper understanding of Morocco’s culture and traditions.

Think of your driver as your “eyes” into the vibrant tapestry of Moroccan life. They will navigate the roads, provide local insights, and ensure your safety and comfort throughout the tour. Their intimate familiarity with the country allows them to recommend hidden gems, picturesque viewpoints, and authentic experiences that may not be part of standard tourist itineraries.

In major cities, we provide professional tour guides who will enhance your exploration by delving deeper into the historical and cultural significance of the attractions. They bring a wealth of expertise and specialized knowledge to complement your driver’s insights, enriching your visit to these significant destinations.

Should you desire the expertise of a professional tour guide for the entire duration of your tour, we can accommodate this request. However, it’s important to Note that opting for a dedicated tour guide for the entire tour will incur additional costs.

Your private driver is flexible

When it comes to exploring Morocco, nothing beats the flexibility and personalized experience that comes with having a private driver. Our private drivers are dedicated to providing you with a journey that is tailored to your preferences and allows you to fully immerse yourself in the beauty of this enchanting country.

One of the significant advantages of having a private driver is their flexibility. Unlike train or bus travel, or even larger group tours, our drivers are more than willing to make stops for breaks or lunch during your excursions and tours. They understand the value of taking in the breathtaking landscapes and scenery that may be missed when traveling with rigid itineraries.

Choosing a private tour over a larger group tour can make a world of difference in your holiday experience. With a private driver, you can expect a more relaxed and enjoyable journey. Your driver will prioritize your needs and ensure that you have the opportunity to truly savor every moment in Morocco.

Moreover, opting for a private tour allows for a deeper understanding and connection with the country. With a knowledgeable and attentive driver by your side, you’ll have the opportunity to learn more about Morocco’s rich culture, history, and traditions. Your driver will be your local guide, providing insights and recommendations that enhance your overall experience.

Easy & Smooth Booking Process

Please tell us about your travel plans. We will get back to you promptly.

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Years in North Africa

POLICIES & PAYMENT

What is your cancellation policy?

NOTE: Any change of dates will be treated as a cancellation and rebooking, subject to applicable cancellation fees. We strongly advise all customers to consider purchasing cancellation insurance to mitigate any potential financial loss. It is crucial to carefully evaluate your circumstances, including possible health issues (or other factors) that may affect your travel plans before making any decisions.

REGULAR TOURS: Tours which are booked 60 or more days before the tour start date.

Days before tour Refund per person
Cancel 0 – 14 days before Tour No refund is available
Cancel 15 – 30 days before Tour 25% of total Invoice is refundable
Cancel 31 – 45 days before Tour 50% of total Invoice is refundable
Cancel 45+ days before Tour $300 pp deposit is forfeited

LATE NOTICE TOURS: Tours which are booked 31 to 60 days before the tour start date.

Days before tour Refund per person
Cancel 0 – 14 days before Tour No refund is available
Cancel 15 – 30 days before Tour 25% of total Invoice is refundable
Cancel 31 – 60 days before Tour 50% of total Invoice is refundable

LAST MINUTE TOURS: Tours which are booked less than 30 days before the tour start date.

Days before tour Refund per person
Cancel 0 – 14 days before Tour No refund is available
Cancel 15 – 30 days before Tour 25% of total Invoice is refundable
Cancel 31 – 45 days before Tour 50% of total Invoice is refundable
Cancel 45+ days before Tour $300 pp deposit is forfeited

Reduction in Group size: If some member or members of a private tour party cancel, the increased per person cost to run the tour for the reduced number of members will be calculated by your Altni Tours sales agent. The increase in cost per person will need to be covered by the remaining travelers or the cancelling member(s).

Security & Emergency Cancellations: Altni Tours reserves the right to cancel any tour at any time if we feel that the safety of the travelers may be compromised. Very rarely, we may be forced by threatened war, riot, civil strife, terrorist activity, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control, to change or cancel your tour. This is extremely unlikely but if this situation does occur, we will offer a total refund – less non-refundable payments made to the local suppliers.

Further, Altni Tours reserves the right to cancel the tour if the client is found to be participating in any illegal activities such as political activism, drugs, or prostitution.

To protect your travel investment, we highly recommend that you obtain CANCELLATION Insurance.

Click Here: Morocco Tour Pricing

What Payment Options are available?

You can send us a CHECK or Bank Draft in US Funds made out to Altni Tours, mailed to our Finance office at an address we will give you. Bank and E-checks in US$ are accepted.

You can pay by credit card using a secure link that we will send you when you are ready to accept our services. We use the Pay Pal company as our credit card processor. You do NOT need a Pay Pal account to use this service.

How do I secure my booking?

In order to begin the reservation process, we require a non-refundable deposit of $300 per person. Once we have received this deposit, we begin the reservations for the hotels and transportation. Once the reservations are complete, you will receive a copy of the hotel information and covered expenses to verify. 45 days prior to arrival, full payment is due. After full payment is received, we send you a packet with travel information and vouchers.

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